To ensure fairness and clarity for all our clients, please review our refund policy below:
1. Lesson Cancellation or Rescheduling: - If you wish to cancel or reschedule a lesson, we require at least 48 hours' notice prior to the scheduled start time. - Cancellations or rescheduling requests made with the required notice will not result in a refund Instead, you will be issued a credit equivalent to the value of the lesson. This credit can be used for any future booking. No credit or refund will be issued for cancellations or changes made less than 48 hours before the lesson.
2. Deposits for Courses and Activity Packages: - Deposits paid for courses, activity packages, and parties are non-refundable. Once a deposit is made, it secures your spot and cannot be refunded under any circumstances. - Additionally, no credits will be provided for cancellations or changes to these bookings.
3. No-Show Policy: - If you do not show up for a scheduled lesson without prior notice, the full lesson fee will be forfeited, and no credit or refund will be issued.
4. General Terms: - All credits issued are non-transferable and must be used by the original purchaser or attendee. - We reserve the right to modify or update this policy at any time. Any changes will be communicated to you promptly. Thank you for your understanding and cooperation.
EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.
Please contact the Yard, School or Livery directly. Laura Brennan Equestrian Centre is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.
